FAQ

When will my orders be shipped?

All products by BH Threads are custom designed using the highest quality materials. Basic designs ETA is usually within 6-12 business days, for more custom designs our ETA time is roughly between 4-6 weeks. Get in contact with us via email bhthread@gmail.com

 

Got an event coming up and need a rushed order?

Get in contact with us via email bhthread@gmail.com to see what we can do for you.

 

Does BH Threads take orders over the phone?

Unfortunately NO, to avoid any confusion with the ordering process all orders are to be completed online through the website.

 

How long do I have to wait before I receive a response by email?

Emails are replied to typically within 4 business hours. However, from time to time we might go over that. We endeavour to respond to all emails our customers send us.

 

What are the payment methods?

PayPal, Credit Card (MasterCard, Visa)

 

Are any of the products available in store?

Not at this current time. Although we are working closely with some potential “brick and mortar” store to house some of our products. Also moving forward we hope to be attending Gaming and esport’s events Australia wide so stay tuned!

 

Is it possible to check stock levels?

No, but If stock is unavailable then the item will show “sold out” on the items page.

 

What shipping options do you have?

We have the following shipping rates:
Australia: $10 for first item $2 for each item after that. Free Shipping over $150
New Zealand: Flat Rate of $20 AUD | Free Shipping over $200 AUD
Rest of the World: Flat Rate of $25

 

My shipping ETA has changed. Why is this?

ETA's are estimates only. ETA's can change for many reasons such as shipping delays, supplier holds/delays. During these unforeseen circumstances we work with you to get your orders in a timely fashion.

 

What if I am not home when the product is delivered?

The courier will generally leave a card outlining the next steps for delivery. The parcel is usually taken to your local post office or courier depot. You have 2 weeks to collect the item from this location otherwise the product is returned. A $20 return fee will apply in this circumstance.

 

Do you offer discounts for large orders

Our prices are always competitive! However, for bulk orders please email bhthread@gmail.com with a request and we will be in contact to discuss bulk product pricing.

 

I noticed my shipping details are wrong.

Please email bhthread@gmail.com to have your shipping details changed. If done before the product is dispatched we will ensure your product arrives to the correct shipping address. If this is done after the product is dispatched a re-shipping fee may apply.

 

What if I change my mind and want to cancel the order?

Orders can be cancelled prior to being processed. Once processed however the order cannot be cancelled. Please refer to our returns policy